How can I get
recognized?

How can I get recognized?
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I’m Inspired to Serve!

You can be recognized by living out our common purpose which is to create joy and peace of mind for residents and their families by providing a better way of life.

  • Safety involves providing an environment that uses training, reporting, and analysis to foster a culture where no one gets hurt.
  • Courtesy included providing an environment that is respectful, helpful, and patient.
  • Responsiveness includes taking timely, appropriate actions with communication and follow up support.
  • Image involves providing a clean, professional, and welcoming environment for everyone.

From those service standard, we have outlined consistent behaviors to help guide employees in their everyday interactions with residents and staff.

Safety

  • I learn and follow safety policies and procedures.
  • I immediately report unsafe conditions for staff, residents, and guests and remediate when possible.
  • I protect residents, co-workers, and myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed.

Courtesy

  • I smile and acknowledge everyone that I encounter.
  • I carry myself in a manner that project positivity, approachability, and respectfulness.
  • I address the concerns of other by actively listening and seeking solutions.

Responsiveness

  • I take initiative to respond to the needs of others in a timely manner to achieve resolution.
  • I anticipate the needs of others and respond in a timely manner.
  • I communicate to others who need to join me in responding to the needs of others.
  • I return phone calls within 24 hours.
  • I identify actions steps and communicate them to all vested parties.

Image

  • I ensure our environment is professional, welcoming, and clean.
  • I follow Covenant Living Communities and Services' policies and procedures and all regulations.

Recognize someone!